Every year, we ask our clients to fill out a customer service survey. This not only allows us to ensure we are meeting client expectations, but also helps us continue to work at improving. We provide these results to everyone to show that we take our customer service seriously.
Overall, clients had this to say about the service of Messick Lauer & Smith P.C.…
- We know our practice areas very well. We live and breathe credit unions and CUSOs. We know the major
service providers to the credit union industry and typically have negotiated our “Messick & Lauer” version of their agreement on behalf of many of our credit union and CUSO clients. This knowledge shortens considerably our clients’ “time to market” for new financial services and new collaborations of every type.
- Our industry knowledge enables us to understand the practical business issues facing credit unions and
CUSOs. This enables us to better advise our clients on the risk and compliance matters.
- With the perspective gained in our nationwide practice, our role as General Counsel to NACUSO and
interaction with regulators, we are able to provide to our clients strategic advice as they consider what services to offer and the best model through which to offer the services.
- We are service oriented. We return phone calls promptly and meet or exceed our clients’ expectations.
(based on 33 responses)